Shipping policy

 

Shipping Policy

Welcome to GoKeto! We strive to deliver your orders in a timely, efficient, and cost-effective manner. Please read our shipping policy carefully to understand our practices and how they impact your purchase experience.

Processing Time

  • Order Processing: Orders are processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed the next business day.
  • Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details and tracking information.

Shipping Methods and Delivery Times

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days

Please note that delivery times are estimates and may vary depending on your location and unforeseen circumstances.

Shipping Rates

  • Standard Shipping: $5.99 flat rate or free on orders over $50
  • Express Shipping: $15.99 flat rate
  • Overnight Shipping: $29.99 flat rate

International Shipping

  • Availability: We currently ship to select international destinations. If your country is not listed at checkout, please contact our customer service team for assistance.
  • Customs and Duties: International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.

Tracking Your Order

  • Tracking Information: Once your order is shipped, you will receive a tracking number via email. You can track your order on our website or through the carrier’s tracking portal.

Shipping Address

  • Accuracy: Please ensure that your shipping address is complete and accurate. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
  • Changes: If you need to change your shipping address, please contact us immediately. Once your order has been shipped, we cannot change the shipping address.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will work with the carrier to locate your package or arrange a replacement.
  • Damaged Packages: If your order arrives damaged, please take photos of the damage and contact our customer service team within 48 hours of delivery to arrange a replacement or refund.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team at:

  • Email: goketo@gmail.com
  • Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (EST)

Thank you for choosing GoKeto. We appreciate your business and look forward to serving you!